Return, Exchange & Refund Policy

Website: www.bastradinguae.com
Company Name: Barq Al Sahab General Trading

1. Overview

At Barq Al Sahab General Trading, we are committed to providing quality products and reliable customer service. This Return, Exchange & Refund Policy explains the conditions under which customers may request a return, product exchange, or warranty claim for purchases made through www.bastradinguae.com.

Our standard return and exchange reporting period is 7 days from the date of delivery for eligible products that arrive damaged or defective. All claims are subject to inspection, verification, and applicable warranty terms.

2. Return Policy – Within 7 Days

Customers must report any damaged, defective, or faulty product within 7 days of receiving their order.

To qualify for consideration:

  • The product must have a verified manufacturing defect, electronic fault, broken component, or damage upon delivery.
  • Customers must inspect their parcel immediately upon receipt.
  • Any visible damage or defect must be reported to our customer service team immediately.
  • Customers must retain the product, original packaging, accessories, and purchase invoice until the claim has been reviewed.
  • The product must be made available for inspection according to our return instructions.

Products damaged due to misuse, negligence, accidental damage caused by the customer, unauthorized repairs, or improper installation may not qualify for an exchange under this policy.

Reporting a defect within 7 days does not automatically guarantee approval. The product must meet the applicable eligibility requirements.

3. Exchange Policy

Our standard policy provides product exchange instead of cash refunds for eligible defective or damaged products.

Eligible exchange cases may include:

  • Electronic products that arrive faulty or do not function properly because of a verified defect.
  • Products with broken or defective components upon delivery.
  • Products damaged during delivery, subject to verification.
  • Other products confirmed to have a manufacturing defect.

Once the returned product has been inspected and the claim approved, we will arrange an exchange, subject to product availability and applicable warranty conditions.

The exchange will cover the eligible product only. Customers will not receive additional products, free gifts, or extra items unless specifically offered or agreed to by our company.

Where a replacement of the same product is unavailable, our team will discuss the available resolution with the customer in accordance with applicable law.

4. Immediate Parcel Inspection

Customers are strongly advised to open and inspect their parcels immediately upon delivery.

If a product is damaged, broken, or defective upon arrival, customers should contact our customer service team immediately and follow the return instructions provided.

Customers should avoid using a defective product or attempting unauthorized repairs, as this may affect the assessment of the claim.

Photographs or videos showing the parcel, product condition, and defect may be requested to assist with verification.

Failure to report a problem promptly may affect the assessment of a claim, subject to applicable consumer protection laws and warranty obligations.

5. Warranty Products – Required Documents

For products supplied with a manufacturer’s or seller’s warranty, customers must retain the following items for warranty and exchange claims:

  • Original purchase bill or invoice.
  • Original warranty card, where applicable.
  • Original product box and packaging.
  • Original accessories and components supplied with the product, where applicable.

These items are required to help verify the purchase and warranty eligibility. Claims submitted without the required documentation or packaging may be declined where permitted by applicable law and warranty terms.

Warranty coverage, duration, exclusions, and claim procedures are subject to the applicable warranty conditions.

A warranty claim does not automatically entitle the customer to a cash refund. Eligible claims will be handled according to the applicable warranty terms and consumer protection requirements.

6. Delivery and Shipping Charges

Additional delivery or shipping charges may apply when a replacement product is shipped to a customer, particularly for exchanges requested for reasons not related to a verified product defect.

If a product is confirmed to be defective or damaged upon delivery, any applicable return shipping or redelivery charges will be handled in accordance with our exchange arrangements and applicable consumer protection laws.

Customers will be informed of any applicable charges before an exchange is arranged.

Where an exchange is requested for a reason not covered by our defective-product policy, the customer may be responsible for the applicable return and redelivery costs.

7. Refund Policy – No Cash Refunds

Barq Al Sahab General Trading follows an exchange-based policy for eligible defective or damaged products, subject to applicable law.

For standard approved exchange claims, customers will receive an eligible replacement or exchange product instead of a cash refund or cashback.

No additional cash payment, cashback, or monetary reimbursement will be provided as a substitute for an exchange where an exchange is the agreed and legally permissible resolution.

Nothing in this policy limits any refund, replacement, repair, or other remedy that may be required under applicable consumer protection laws or warranty obligations.

8. Sale Products – Return, Exchange & Refund Conditions

Products purchased under special sale offers, promotional discounts, clearance sales, or other discounted campaigns are not eligible for return or exchange due to a change of mind, personal preference, or ordering the wrong product.

No cash refund, cashback, or monetary reimbursement will be provided for sale products in such circumstances.

However, sale products that arrive defective, damaged, or faulty will be handled in accordance with applicable warranty conditions and mandatory consumer protection laws.

This policy does not exclude any legal rights or remedies that customers may have under applicable UAE law.

9. Non-Eligible Returns and Exchanges

A return or exchange request may be declined where:

  • The defect or damage is not reported within the applicable 7-day period and no other legal or warranty entitlement applies.
  • The product has been damaged through customer misuse, negligence, or unauthorized modification.
  • The reported defect cannot be verified after reasonable inspection.
  • Required purchase or warranty documentation is missing, where lawfully required.
  • The product has been altered or repaired without authorization in a way that affects the claim.
  • The request concerns a change of mind or personal preference that is not covered by our policy or applicable law.

All claims are reviewed individually, and the final decision will take account of the product condition, available documentation, warranty terms, and applicable legal requirements.

10. How to Request a Return or Exchange

Customers must contact our customer service team before sending any product back.

Please provide the following information:

  • Order number and purchase date.
  • Product name and model.
  • Description of the defect, damage, or fault.
  • Photographs or videos showing the issue, if available.
  • Original purchase invoice.
  • Warranty card and original box, where applicable.

Our team will review the information and provide instructions for returning the product, if the claim qualifies.

Please do not send products directly to the manufacturer unless instructed by our customer service team.

11. Return Shipping Instructions

Customers should follow the return instructions provided by our customer service team and retain proof of shipment until the claim is resolved.

Where possible, customers should use a trackable shipping service and package the product securely to prevent further damage during transit.

Responsibility for return shipping and any applicable delivery charges will be communicated during the claim process, subject to applicable law.

12. Inspection and Exchange Processing

Once a returned product is received, our team will inspect the item and review the submitted documents.

Customers will be notified whether their claim has been approved or declined.

If approved, the exchange will be arranged subject to product availability, applicable warranty terms, and any legally permissible charges communicated to the customer.

Processing and delivery times may vary depending on the product, stock availability, shipping arrangements, and the customer’s location.

13. Contact Us

For questions or assistance regarding returns, exchanges, defective products, or warranty claims, please contact our customer service team using the contact details published on our website.

Website: www.bastradinguae.com
Company: Barq Al Sahab General Trading
Contact Number: +971 50 429 4430

Please include your order number in all communications to help us process your request efficiently.

14. Policy Updates

Barq Al Sahab General Trading reserves the right to update or modify this Return, Exchange & Refund Policy when necessary. The latest version will be published on www.bastradinguae.com.

By placing an order through our website, customers acknowledge that they have read and understood this policy, subject to applicable consumer protection laws and warranty obligations.

Thank you for shopping with Barq Al Sahab General Trading. We appreciate your trust and support.